TERMS OF SERVICE

Our website and online communities are designed to foster and deliver the best possible experience at all times. To provide our customers and community members with full transparency while maintaining this experience to the best of our knowledge and ability, we have created the following terms of service to serve as a framework for how we operate. These are subject to change where appropriate.

Our Privacy Policy

 
GENERAL OVERVIEW OF DATA PROTECTION

At Glitched Pixel, we are committed to respecting your privacy and to complying with applicable data protection and privacy laws. This Privacy Policy demonstrates our strong commitment to protecting the privacy of all visitors to our site and explains how your personal data is collected, utilized, and shared when you visit or make a purchase on glitchedpixel.shop (the “Site”). The policy adheres to the Data Protection Act (DPA) of 1998 and aligns with the General Data Protection Regulation (GDPR) of 2018.

Data protection laws regulate the “processing” of “personal data.”

“Personal data” is broadly defined as: “…data relating to a living individual who can be identified – (a) from that data, or (b) from that data combined with other information held by, or likely to come into the possession of, the data controller. It also includes any opinions about the individual or indications of the intentions of the data controller or others in relation to that individual.”

If you reside or are otherwise located outside the United States, please be aware that the personal data we gather will be processed and stored in the United States. Data protection and privacy laws in the United States may differ from those in your location and may not offer the same level of protection. By using our Site and providing your information, you consent to the transfer and processing of your data in the United States unless explicitly stated otherwise in this Policy.

GDPR COMPLIANCE

By using our Site, you (the visitor) consent to the processing of your IP address by third parties to determine your location for currency conversion purposes. This information may be stored in a session cookie in your browser (a temporary cookie that is deleted when you close your browser). This allows your selected currency to remain consistent as you browse, ensuring local currency pricing.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We collect and use your personal information only with your knowledge and consent. This information is typically collected when you order/preorder products, make customer enquiries, register for information or other services, request product information, such as questionnaires or surveys, submit a job application or when you respond to communications from us.

The type of personal information we may collect could include:

  • Your name, date of birth/age, gender, and other relevant demographic details;
  • Your contact information: postal address (billing and delivery), phone numbers (including mobile), and email address;
  • Records of your purchases and orders;
  • Correspondence and interactions with us;
  • Your online activities on our Site, including items stored in your shopping cart;
  • Your communication and marketing preferences;
  • Your interests, preferences, feedback, and responses to surveys or competitions;
  • Your location;
  • Information about the device you use to access our Site, such as IP address and device type;
  • Your social media handles; and
  • Publicly available personal data, including that shared on publicly available platforms like Instagram, YouTube, Twitter, or public Facebook pages.

This list is not exhaustive, and additional data may be collected as needed for the purposes outlined in this policy. Some data is gathered directly from you, such as when you create an account or contact our support team. Other data is collected indirectly, for example, through your browsing activity on our Site. We may also obtain data from third parties who have your authorization to share it with us or from public sources. For research purposes, we may anonymise and aggregate personal data for market insight, but any such research will be just that, anonymous, and will not identify any individuals. Our website is not intended for children and we do not knowingly collect data associated to children.

HOW DO WE USE YOUR PERSONAL DATA?

1. General

The data collected via the Glitched Pixel website is solely used for the purposes of processing orders, contacting customers or visitors to our website who have signed up voluntarily to place orders, and to keep existing / potential customers informed of new products, services, events, competitions and promotions via the mailing list. All information is provided by the customer / potential customer with express permission for the purposes as listed, with agreement to those purposes and any age limit controls. We do not sell or buy any personal data.

Glitched Pixel (and trusted partners acting on our behalf) utilize your personal data for the following purposes:

  • Providing goods and services to you;
  • Verifying your identity;
  • Offering a tailored online experience;
  • Managing any account(s) you hold with us;
  • Managing customer service interactions;
  • Fulfilling legal obligations or requirements (for example, in cases where we have a legal obligation to use or disclose your information in a request by a public authority or legal dispute);
  • With your consent, contacting you about promotions, events, products, or services that may interest you;
  • Displaying promotional content while you browse the web;
  • Preventing, detecting, and addressing fraud or other criminal activities;
  • Conducting analysis and research to better understand customer needs; and
  • Identifying and contacting competition winners,

2. Marketing Communications

To keep you informed about Glitched Pixel’s latest updates, we may use personal data for marketing purposes, including sending postal mail, emails, or texts. We may also use analytics and advertising services provided by Google Analytics (and/or equivalent platforms), as well as social media platforms including but not limited to: Facebook, Twitter (X), Instagram, Threads, YouTube, Twitch, TikTok and any other relevant social websites, applications and channels.

You are entitled to opt out of receiving promotional messages by:

  • Contacting our customer support team to inform them that you wish to opt out;
  • Clicking the “unsubscribe” link in our emails.

Note: Service-related communications, such as order confirmations and delivery updates may still be sent.

SHARING YOUR DATA

1. Service Providers

We will never sell or rent your personal data. We may share personal data with trusted third parties, such as logistics and marketing providers to facilitate services or gain insights into customer preferences, or legal authorities if obligated by law to do so. These third parties are required to implement appropriate data protection measures and may only use your data for specified purposes. We also share anonymised and aggregated customer information for analytical purposes but any such information shared will not contain identity information. 

The information collected is only accessed by employees of Glitched Pixel and their respective partners / service providers – examples include Subliminator, MailChimp, PayPal and Google Analytics. For more information on how these providers use your data, visit their respective privacy policies.

For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

2. Other Third Parties

We may disclose your personal data:

  • With other companies within our group;
  • With credit reference agencies where necessary for card payments; and
  • With professional services / advisers for the nature of highly specific requests that are only associated to our line of business

3. Legal Compliance

In cases where we are required to comply with applicable laws and regulations, to respond to a subpoena, search warrant, other lawful request for information we receive or to otherwise protect our rights, we may also share your personal information.

  • During business transactions to purchasers, investors, funders, and advisers for events such as an acquisition, the sale of our business or assets or a restructure whether by merger, re-organisation or otherwise;
  • To legal advisors, auditors, or law enforcement agencies when necessary.
  • To governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –
  • For the prevention, detection, investigation of crime or prosecution of criminal activity;
  • To comply with our legal obligations, court orders, regulatory requirements and the administration of justice;
  • To exercise our legal rights (for example in court cases); and
  • For the protection of our employees and customers
BEHAVIORAL ADVERTISING

To enhance your online experience, we may disclose personal data to third-party advertising partners to deliver advertising and marketing services on our behalf to the extent appropriate. The Platforms may utilize third-party tracking mechanisms to collect your non-personal information for use in online behavioral advertising. Behavioral advertising enables third parties to use your online activity to target advertisements to you on websites outside our control. Learn more about how targeted advertising works at the Network Advertising Initiative’s (“NAI”) educational page – http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted ads through the following links:

DO NOT TRACK

Please be informed that we do not modify our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have several rights concerning your personal data, including:

  • The right to be informed about how your data is processed;
  • The right to access, update or correct your personal data that we hold about you at any time;
  • The right to opt out of marketing communications;
  • The right to withdraw any consent you have given us
  • The right to object or prevent processing of your personal data that is likely to cause damage or distress to you or anyone else; 
  • The right to request the deletion of your data 

If you wish to exercise any of the above rights, you can contact us here.

If you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including but not limited to the United States, Canada, Australia and New Zealand.

DATA RETENTION

When you place an order through the Site, we will hold your order information for our records unless or until you request that we erase this information.

We are required by various laws, accounting standards, and regulatory obligations to retain certain records for specific periods. Regarding your personal data, we will keep it only as long as necessary for legal or regulatory compliance or legitimate organizational purposes. We will not keep your data for longer than is necessary for the purposes of which we collect it.

COOKIE POLICY

Our website utilizes cookies and similar technologies to enhance functionality and improve your experience. Cookies help us identify your device, enable user authentication, prevent and manage fraud, differentiate between visitors, record your IP address and operating system, analyze your site usage, identify referring websites, and log the date and time of your visit. This information allows us and our partners to optimize our website’s design, as well as improve our products, services, and promotions. We do not track your activity on other websites.

A cookie is a small data file stored on your device when you visit a website. There are two main types of cookies:

  • Session cookies: These are temporary cookies that expire when you close your browser.
  • Persistent cookies: These remain on your device until deleted or until they reach their expiry date.

When you visit our site, we may use both session and persistent cookies. These cookies may store information such as a unique user ID and, in some cases, your email address if you have registered with us. If you save your details or place an order on our site, cookies help us remember your preferences and provide you with account access during future visits.

If you would like to learn more about cookies, visit All About Cookies – http://www.allaboutcookies.org.

For detailed instructions on managing cookies in your browser, consult the “Help” menu of your preferred browser. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we may not be able to provide you with the same level of service when using our website. In addition, we may not be able to recognise you as a registered user to allow you access to your account information.

CONTACT US

If you have questions, would like more information about our privacy practices, or you would like to make a complaint, please contact us here.

CHANGES

We may revise this privacy policy periodically to reflect updates in our practices or changes in operational, legal, or regulatory requirements. In accordance with the GDPR, this privacy policy undergoes an annual review.

Policy Last Updated: 30 January 2025

Our Terms & Conditions

 
OVERVIEW

This website is operated by Glitched Pixel. Throughout the site, the terms “we”, “us” and “our” refer to Glitched Pixel. Glitched Pixel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Glitched Pixel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions
do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Glitched Pixel and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Florida.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us by contacting us.

Our Website Usage Policy

Our website – www.glitchedpixel.shop – is intended solely for personal, non-commercial use. All content on the site is protected by copyright and is not available for use outside this website without express permission by Glitched Pixel or its licensors. By using our website, you accept responsibility for all communications you make through it and agree not to:

  • Share, post, or transmit unauthorized advertisements or promotional materials, including chain letters, junk mail, or other unsolicited content.
  • Alter, forge, or manipulate transmitted information to misrepresent its content.
  • Impersonate or falsely represent another person or organization.
  • Hide, obscure, or falsify your identity or contact details.
  • Harass, stalk, or threaten any member of the Glitched Pixel community.
  • Engage in disruptive behaviors such as ‘flooding.’
  • Use information from the site for any unlawful, immoral, or inappropriate purposes, in violation of applicable laws.
  • Violate the privacy rights of others, including collecting or distributing personal information without consent.

Our site may occasionally link to external websites. We assume no responsibility for the content on these websites and are not liable for any loss or damage arising from your use of or reliance on the content, goods, or services provided by them.

Our Delivery & Processing Times

Delivery time estimates for all available shipping options can be found below, or on our Worldwide Shipping page. Please note that payment is processed at the time of placing an order/preorder, not upon dispatch of goods. It’s important to note that all of our AOP (All Over Print) apparel is made to order, not waiting in stock at warehouses ready to be shipped. Order production times can take between 2-7 days, then shipping needs to be considered over and above the production time. Below is a high-level overview of how our orders (not pre-orders) are processed once payment is made.

ORDER & DELIVERY PROCESS
  1. An Order is placed and payment is made.
  2. Typically, all orders are processed by Glitched Pixel and sent to our printing partner for production within the same day of ordering.
  3. Your garment is made to order, meaning each garment is cut into their individual pieces (arms, pocket, hood, body etc), then printed and sewn together. This process can take between 2-7 working days.
  4. Your garment is then boxed and shipped to your destination address. Shipping times will vary depending on your location.

Overall, the production and shipping speed depends on the product type and destination.

Delivery times provided are approximate and calculated from the date of shipping. Processing times may vary. Orders are handled Monday to Friday, 9 AM to 3 PM (US time). Delays may occur due to weather conditions, postal issues, or customs processes. If you have not received your order within 15 working days (USA, UK) or 30 working days (international), please contact us with your order details, and we will assist you.

Please be aware that local postal services may impose additional handling fees. Your local import customs agency may also impose additional duties, service fees, or taxes, which, if applicable, are the responsibility of the recipient and not Glitched Pixel. 

For pre-orders, delivery timelines start once items are marked as in stock and processing is completed.

Our Returns Policy

 
CLAIM WINDOW
All orders:
You will have up to 20 days from when the order is received* to file a claim with Glitched Pixel customer support, however, please review the following policy before considering a claim 
* Receipt date will be determined by the orders tracking info
 
DESIGN/APPAREL DEFECTS OR INCORRECT PRODUCT
If you discover a defect with any of the prints, an issue with the apparel itself (e.g rips, holes, ink, alignment off), or we’ve supplied you with the incorrect product, we will reprint and ship that item at no extra cost.

Before making a claim with Glitched Pixel, we ask that you please consider the following…

  1. Assess the packaging for damage or any sign of tampering. If damage is present, please approach your local delivery service first.
  2. If there is no damage or clear sign of tampering on your package, please contact us as soon as possible within 20 days from delivery (no later), include your order # and several high quality pictures of the defect. After reviewing the case, if accepted, we will send out a replacement.

IMPORTANT NOTE:
For orders with design placement or print size issues, please send us a photo of the item received which includes a measuring tape/ruler…

  • Design placement issues:
    Measuring the distance (inches/cm) between the bottom of the back collar/hood of the garment to the top of the design. If the design is off center, please include a photo measuring the distance between the left or right shoulder seam (where the chest connects to the arm) to the edge of the design.
  • Design sizing issues:
    Measuring only the artwork’s actual size across (from edge to edge).
 
REFUNDS OR EXCHANGES

You can request to return (for refund or replacement) for any item within 20 days of receipt* on the condition there is a valid reason to do so.
* receipt date will be determined by the orders tracking info
Each claim will be assessed in accordance with the terms found in this returns policy first and foremost. Careful consideration will be given to each claim based on its circumstances, but each request will follow the format outlined in this policy unless special circumstances apply (what defines special circumstances is at our own discretion).

We do not accept any returns or exchanges on items that were ordered incorrectly (e.g. size/color, wrong address, or an incomplete address).
It is the customers responsibility to ensure that all details are correct when ordering. If a case can be presented to us which shows adequate evidence that the customer was mislead by incorrect information (sizing charts or descriptions etc) on our website, we will diligently work with the customer to reach a mutually-agreed resolution. 

We do not accept refunds for no valid reason.
Due to the nature of our garments being cut, printed and sewn together for each customer’s order, it is not sustainable or viable for us to accept refunds for ‘change of mind’ or reasons other than those outlined in this policy.

We do not refund orders returned to us as a result of the “addressee unknown” status.
It is the responsibility of the buyer to include the correct shipping information including but not limited to the addressee’s name.

We do not refund orders that have been verified as delivered by the tracking carrier.
You will be provided with a tracking number upon completing your order. This will show every movement of your package during transit, if the order is confirmed as delivered but you claim it has not arrived…

  1. First check the address you entered during your order is correct.
  2. Check your property thoroughly to ensure the package wasn’t placed somewhere out of sight to reduce the chances of package theft.
  3. If possible, check with neighbors to confirm if they witnessed the delivery or any unusual activity. 
  4. Should there be no fowl play, contact your local post office or local delivery company to make an enquiry about the packages whereabouts.
  5. Should your local delivery agents not be able to locate the package, reach out to us here to open a ‘Missing Package’ case. We will review your circumstances and do our very best to reach a resolution.
 
SUSPICIOUS REFUND/REPLACEMENT CLAIM ACTIVITY

Should an account holder (identified via email/purchasers identity/address) start to exhibit unusually high numbers of refund or replacement requests, we reserve the right to decline refund requests and put a block on that account from purchasing further items from our store. 
Sadly, a very small minority sometimes attempt to take advantage of small retailers through abnormally frequent refund or replacement activity (Fraudulent activity). We will respond to ALL customers enquiries with our very best intent, however, we have to protect ourselves from those who attempt to take advantage of the system. If we identify any such behavior associated with your account email, identity, or address, we will kindly inform you before taking any further action. We understand that legitimate causes for refunds or replacements are likely to occur more than once, however, abnormally high frequency is what we’re referring to here. It’s often difficult to distinguish genuine behavior from fraudulent behavior, so please don’t be offended if we query a genuine request for a refund or replacement because your account has previously placed several requests within a short timespan. 

 
MULTI-BUY PROMOTIONS (e.g 3 for 2 Offers)

For items purchased as part of a multibuy promotion (3 for 2 or similar), the cheapest item can only be exchanged for an item of equivalent value, but no partial refunds will be issued as store credit or via the original payment method.

 
CONDITIONS OF ACCEPTED RETURNS
  • In the case of returning a full order or preordered items, all free or promotional items included must also be returned at the same time; otherwise, a refund may not be processed.
  • Unless agreed upon in writing and subject to the terms above, returned items must be unworn, unwashed, and in resaleable condition.
  • If an item is permanently out of stock (no longer produced), we will offer either a refund or an alternative item. 

 

HOW TO MAKE A CLAIM

  1. First review our guidelines in this article above. If you feel your circumstances justify a claim, contact our team as soon as possible.
    • If an item has a defect or is incorrect, see the ‘Design/Apparel Defects or Incorrect Product‘ section above for more info on how to support your claim for most efficient response.
    • If you seek to claim a refund or exchange, see the ‘Refunds or Exchanges’ section above to learn what things to take into consideration before making your claim.
  2. Once your claim is received, it will be reviewed and we may request further evidence to support your claim before reaching a decision.
    • If the claim identifies that Glitched Pixel are at fault (including, but not limited to a defect, incorrect product, or misleading information), we will process the replacement at no cost to the customer.
    • If the claim identifies that the customer is responsible (including, but not limited to an incorrect choice, an indecision, wrongly entering customer details or a change of mind), the customer will need to return the product at their own cost to Glitched Pixel for processing**. The customer will also be liable for any re-manufacturing fee’s incurred. 
      ** Refunds or replacement confirmations will be processed within 20 working days of receiving the returned product.

Our Sales & Promotions Policy

All discounts, sales, and promotional codes (collectively referred to as “promotions”) are offered at the sole discretion of Glitched Pixel and may be modified, adjusted, or withdrawn at any time.

  • Free and promotional items are subject to availability and are provided either at random or while supplies last. Placing an order does not guarantee the receipt of free items.
  • Promotions cannot be combined or applied to orders after they have been placed.
  • Discount codes are not valid on charity items, bundles, gift cards, sale items, postage, or selected products. They also cannot be applied retrospectively.
  • Promotions offered at in-person stores, expos, or events are not transferable to our online store and vice versa, unless explicitly specified otherwise.

Our Information Accuracy Policy

We will endeavor to consistently review all information on our website and ensure it is up-to-date and accurate, however, the material on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may also contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. 

We are not responsible if information made available on this site is not accurate, complete or current and we accept no liability for any loss or damage caused by reliance on information contained within the website. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Our Competitions Policy

1. WHO CAN ENTER COMPETITIONS, GIVEAWAYS OR PRIZE DRAWS (EVENT)?
  • Participation is open to anyone who meets the stated entry requirements in full before the closing date.
  • Employees of Glitched Pixel and their agents are not eligible to enter.
  • Entrants must be 18 years or older.
  • Competitions are open worldwide unless specified otherwise. However, prizes may exclude coverage of local taxes, travel, accommodation, or other expenses unless explicitly included in the prize details.
  • By entering, participants fully accept these Terms and Conditions.
  • Glitched Pixel reserves the right to disqualify any entrant who violates these Terms and Conditions.
2. WHAT HAPPENS TO MY INFORMATION? 
By agreeing to these Terms and Conditions, winners and runners-up consent to receiving future marketing promotions. For more information on this, please refer to our privacy policy.
 
3. HOW ARE WINNERS CHOSEN? 
  • Winners and runners-up will be selected from all eligible entries through a random prize draw unless stated otherwise. The draw will be conducted by a member of the Glitched Pixel team after the listed closing date.
  • The odds of winning will depend on the total number of eligible entries received.
  • Winner(s) may be announced across our social media channels as soon as possible after the draw is completed. Winners will also be contacted directly through the messaging platform of the relevant social channel, such as Facebook Messenger for Facebook competitions.
  • If a winner cannot be reached within 10 working days after the initial contact attempt (through no fault of Glitched Pixel), an alternate winner will be selected via an additional random draw.
  • Winners’ names or social media handles (e.g., Twitter or Facebook) may be used in future promotional or marketing materials.
4. OTHER IMPORTANT INFORMATION
Please be informed, Glitched Pixel will not enter into any correspondence or dispute regarding either any promotional event or these Terms and Conditions. In the unlikely event of any kind of dispute, Glitched Pixel’s decision will be final. Glitched Pixel reserve the right to amend, modify, cancel or withdraw any campaign – or these Terms and Conditions – at any time without notice.

Our Account Usage Policy

To use our website, all users must create an account. This allows you to enjoy savings on purchases and stay informed about upcoming designs and exclusive offers.

  • When creating an account, you will be required to provide a valid email address, home address, and other essential information.
  • You can add or update your address details during checkout, but it is your responsibility to ensure all information is accurate and up to date.
  • We reserve the right to suspend or delete duplicate accounts if we believe they are being used to exploit promotions, or voucher codes in a manner that violates our terms and conditions or fair usage policies.
  • Furthermore, we reserve the right to suspend or delete accounts (along with duplicate accounts created using the same identity/address) identified as having participated in frequent unfounded refund or replacement claims.

Property Protection Policy

 
PROTECTING OUR INTELLECTUAL PROPERTY RIGHTS

All content on this website is protected by copyright and is the intellectual property of Glitched Pixel or our licensors. This includes all associated designs, products and services. You are not permitted to copy, modify, reproduce, publish, transmit, create derivative works from, or otherwise use our name, trademarks, logos, proprietary marks, or any content on this site, in part or in full, without explicit written permission. If you have seen, or are privy to any content or artwork being used or sold elsewhere that bears strikingly similar design features to that of Glitched Pixel content/artwork and have reason to believe that our intellectual property rights (IPR) have been violated, please notify us here. 

 
PROTECTING YOUR INTELLECTUAL PROPERTY RIGHTS

Glitched Pixel operates in good faith and are committed to protecting the intellectual property rights of third parties and our customers. This policy is designed to address allegations of IPR infringement swiftly and effectively. Since intellectual property owners are primarily responsible for safeguarding their rights, we rely on your assistance in identifying potentially infringing content. While Glitched Pixel does not provide legal expertise in IPR matters, cooperation between both parties is essential to implement this policy.

If you believe that an intellectual property right has been violated on our website, please submit a formal notice here of alleged infringement containing the following information:

  1. The full name of the intellectual property owner.
  2. Your full name and the name of the company you represent (if applicable).
  3. Your complete address, including City, State, and Zip Code.
  4. Your contact email address and telephone number (with country code).
  5. A detailed description of the alleged intellectual property right infringement.
  6. An explanation of the alleged infringement and its specific location on the Glitched Pixel website.
  7. A declaration affirming your good faith belief that an IPR has been violated.
  8. A statement affirming the accuracy and truthfulness of the information provided in your notice.
  9. A clear declaration indemnifying Glitched Pixel against any claims, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) incurred in relation to the notice.

Important Considerations:

Any intentional or negligent misrepresentations/inaccuracies in your notice may expose you to liability and damages. Ensure that you carefully evaluate any relevant IP defenses, limitations, or exceptions before submitting your notice. For specific legal advice regarding this policy, we recommend consulting a qualified attorney.

To submit a notice, download the infringement statement file, complete all required information, print and sign the document, then email a scanned copy to us here.

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